The trouble with TalkTalk

Our phone line supplier and ISP is TalkTalk. We have had some problems with them. It can be difficult to have a problem solved. Their help lines are in India, and sometimes, it has to be said, it can be difficult to understand the accent.

In August we kept losing our Internet connection. I contacted TalkTalk. After the usual online checks they found a problem and said an engineer would call....at a cost of £50. I protested. I pay for the line rental and the services. I do not pay when there is something wrong with the line. They agreed no payment. The engineer called, spent 40 minutes, said he would contact BT about the line fault.
24 hours later we got a text advising problem sorted.

Then 3 weeks later, we lost internet again, and then the phone went dead. They mooted another £50 charge, which was again withdrawn....till the bill arrived today with £50 engineer charge.
I phoned, was told there was no record of charges being waived. I asked to speak to a manager. After 15 minutes I was told none were available. I can expect a call within 24 - 48 hours.
I will cancel my direct debit and move to another supplier if they insist on this charge.
I now know why TalkTalk have a huge list of complaining customers.

I will keep you advised.

Elsewhere resources problems continue at school. I am preparing the class forward plan. I am having difficulty with some sections - Technology ~ no resources - Music ~ no resources - Art ~ no resources ( my wife has bought 33 paint brushes and paints, and supplied paper, scissors and library books) ICT ~ 1 slow desktop for 32 children - Topic Scotland ~ no resources - Spelling ~ no textbooks.
  My school e mail has begging letters from schools looking to beg or borrow materials.
The school is cold, but the heating is not allowed to be switched on till October!
What do we do?

Here are more photos from Leuchars.